Terms & Conditions

These Terms and Conditions (“Terms”) apply to all bookings, lessons, and assessments conducted by Beck’s Transport Training Pty Ltd (“Beck’s”, “we”, “us”, “our”). By booking a course, assessment, or lesson, you (“the client” or “participant”) agree to these Terms.

1. Booking Confirmation and Agreement

1.1 Once a client has submitted their licence details and knowledge test results and has been issued a booking confirmation by Beck’s, the invoice and payment terms in these conditions immediately apply.

1.2 A booking confirmation constitutes acceptance of these Terms, whether booked by an individual or through a company bulk booking.

1.3 Bookings must be made via approved Beck’s channels: phone, email, or authorised online systems.

1.4 Lessons and assessments commence and end at the agreed time and pick-up/drop-off point as specified in the booking confirmation.

1.5 Where a company or third party books a participant on their behalf, the booking entity remains responsible for ensuring the participant meets all prerequisites, provides required documentation, and complies with Beck’s Terms and Conditions. Any fees incurred from non-compliance, no-shows, or cancellations are chargeable to the booking entity.

FEES AND CANCELLATIONS / RESCHEDULED BOOKINGS

Booking Confirmation Once Beck’s Transport Training receives your booking confirmation along with your licence details and evidence of completed knowledge test, your booking is considered confirmed. This confirms your agreement to Beck’s Terms and Conditions, including the Payment and Cancellation Policy.

Pre-booking Agreement Clients are provided access to Beck’s Transport Training’s Terms and Conditions at the time of booking (via our website or link provided). By submitting licence details and/or knowledge test information to confirm a booking, the client acknowledges they have read, understood, and agreed to these Terms and Conditions.

Payment Terms - Invoices are issued upon booking confirmation and are due prior to training or assessment commencing unless otherwise agreed in writing (e.g., approved company account or bulk invoice arrangement). 

· Where alternative terms are approved in writing, the invoice must be paid by the agreed due date. 

· Failure to pay by the due date may result in your booking being cancelled or postponed, trainer/vehicle time being reallocated, and assessment outcomes, certificates, or documentation being withheld until payment is received. 

·  Overdue invoices may incur an account keeping fee of $10.00 per month while outstanding. 

· Beck’s Transport Training reserves the right to recover reasonable costs associated with debt collection.

If you need to cancel within 48 hours due to illness or a genuine emergency: 

· You must notify Beck’s as soon as possible and provide documentation (such as a medical certificate). 

· A doctor’s certificate is required for any illness-related cancellations or no-shows within 48 hours of your booking to avoid the full booking fee being applied. 

· Beck’s may reschedule your booking to the next available date once documentation is provided. 

· If rescheduling is not feasible, a partial refund may be considered at Beck’s discretion.

Rescheduling by Beck’s Transport Training If Beck’s must postpone or cancel a session due to instructor illness, vehicle unavailability, or extreme weather, you will be offered the next available date or a full refund, whichever you prefer.

Agreement to Terms By submitting your licence and knowledge test details to confirm your booking, you acknowledge that you have read and accepted Beck’s Transport Training’s Terms and Conditions and Cancellation Policy.

2. Cancellations and Rescheduling

2.1 Cancellations or rescheduling must be made at least 7 working days before the scheduled lesson to avoid charges.

2.2 The following fees apply:

Notice Period

Refund or Credit Entitlement

7+ working days - Full refund or credit

4–6 working days - 50% refund of course cost

<3 working days - No refund or credit

2.3 Cancellations due to verified illness or emergency (supported by evidence) may be rescheduled at Beck’s discretion.

2.4 Beck’s reserves the right to reschedule training or assessment due to instructor illness, vehicle unavailability, or unforeseen events. In such cases, clients may choose a refund or credit.

2.5 Clients are expected to arrive at the agreed start time. If a client is more than 15 minutes late, it is at the trainer’s discretion whether the session proceeds or is cancelled.

If the session is cancelled due to lateness, it will be treated as a no-show, and the full booking fee will apply.

Late arrival may also reduce the total duration of the session if the trainer is committed to other scheduled bookings.

3. Payment, Invoicing, and Non-Attendance

3.1 Invoices are payable within seven (7) days of issue unless otherwise agreed in writing.

3.2 No Show Policy: If a participant fails to attend a scheduled booking without notice, the full course or lesson fee will be charged. No refunds or credits will apply.

3.3 Overdue invoices may incur an account keeping fee of $10.00 per month until the account is settled.

3.4 Beck’s reserves the right to suspend services or future bookings for unpaid accounts.

3.5 Beck’s may recover all reasonable debt collection, legal, or recovery costs associated with overdue payments.

4. Client Responsibilities

4.1 Clients must ensure their licence details and knowledge test results are correct and current at the time of booking.

4.2 Clients are required to provide accurate and up-to-date licence details, including their licence number, card number, name, and issuing state, prior to training or assessment being confirmed.

These details are provided to the relevant state or territory transport authority (e.g., Access Canberra or Transport for NSW) for the purpose of scheduling or recording a final drive assessment and verifying eligibility for the licence upgrade.

By supplying these details, the client consents to Beck’s Transport Training sharing this information with the relevant authority as part of the heavy vehicle assessment process.

4.3 Clients are responsible for ensuring they book the correct licence class and gearbox type. Additional fees may apply if changes are required.

4.4 Clients must disclose any medical condition or medication that may impact their fitness to drive. Beck’s may terminate training if a participant is found unfit or under the influence of alcohol or drugs.

4.5 Clients must comply with all instructor directions and safety requirements. Unsafe, disrespectful, or aggressive conduct may result in immediate termination of training without refund.

4.6 Beck’s Transport Training reserves the right to withhold or postpone an assessment if the trainer or assessor determines the participant is not adequately prepared, does not meet the eligibility or documentation requirements, or poses a safety risk. In these cases, the session will be treated as a training session and charged accordingly.

4.7 Clients must bring all required documentation to their session, including a current driver’s licence, knowledge test results, and any additional identification requested.
Failure to produce correct documentation will result in cancellation of the booking and full fees applying.

5. Use of Vehicles

5.1 If a client supplies their own vehicle, it must:  

· Be registered, roadworthy, insured, and correctly rated for the intended licence upgrade. 

· Be loaded to at least 75% of capacity (as verified over a weighbridge). 

5.2 Beck’s may refuse to use any vehicle deemed unsafe or non-compliant, without refund.

5.3 When using Beck’s vehicles, participants are responsible for traffic infringements that may occur due to driver error (speeding, red light camera etc).

6. Fitness, Safety, and Conduct

6.1 Beck’s Transport Training maintains a zero-tolerance policy for abusive, aggressive, or unsafe behaviour towards staff, other participants, or members of the public. Trainers reserve the right to terminate a session immediately if such behaviour occurs, and full fees will still apply. 

6.2 Clients acknowledge that driving a heavy vehicle involves inherent risk of personal injury or property damage.

6.3 Participants must not use mobile phones during training sessions.

6.4 Participants must not smoke inside any vehicle during their training and assessment.

7. Liability and Indemnity

7.1 Beck’s will provide services with due care and skill but makes no guarantee that completion of training will result in licence issue or assessment success.

7.2 Except where prohibited by law, Beck’s is not liable for any loss, damage, or consequential costs (including income loss or downtime) arising from lessons, cancellations, or assessment outcomes.

7.3 Beck’s total liability is capped at the value of the service fee paid.

7.4 Clients indemnify Beck’s, its contractors, and staff against claims, costs, or damages arising from breach of these Terms or unsafe conduct.

8. Privacy and Recording

8.1 Beck’s complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

8.2 Personal and licence data is collected for the purposes of training, assessment, recordkeeping, and compliance.

8.3 Beck’s Transport Training vehicles are fitted with internal and external cameras and tracking systems for safety and quality assurance. Footage may be used for training review, internal moderation, compliance verification, or regulatory purposes.

8.4 Clients may request access to, correction of, or deletion of their personal data by contacting Beck’s.

8.5 Beck’s Transport Training collects a range of training and assessment records to support quality assurance, compliance with state-based heavy vehicle assessment standards, and internal auditing.

These may include:

· Trainer Reports

· Client Feedback Forms

· Assessment Records and Verification of Competency documentation

Where training or assessment has been organised or paid for by an employer, company, or third party, relevant reports and outcomes may be shared with that employer or booking entity upon request.

For personal or self-funded clients, copies of reports can be provided upon request directly to the participant.

All information is stored securely and handled in accordance with our Privacy Policy and applicable privacy legislation.

9. Complaints and Dispute Resolution

9.1 Beck’s is committed to fair and transparent handling of complaints. Clients can lodge complaints in person, by email, or by phone.

9.2 Beck’s will acknowledge complaints within three (3) business days and aim to resolve them within ten (10) business days.

9.3 If a resolution cannot be reached, both parties agree to attempt mediation in good faith before pursuing legal action.

9.4 Clients may escalate unresolved matters to: - The Australian Driver Trainers Association (ADTA) - Access Canberra - NSW Roads and Maritime Services (RMS)

10. Governing Law

These Terms are governed by the laws of the Australian Capital Territory, and all parties submit to the exclusive jurisdiction of its courts.

11. Force Majeure

Beck’s is not liable for delays, rescheduling, or cancellations caused by events beyond its reasonable control, including severe weather, illness, emergencies, or government restrictions.

12. Acknowledgement

By proceeding with a booking, clients confirm that they: 

· Have received a booking confirmation; 

· Have submitted licence details and knowledge test results; 

· Understand that invoice payment terms apply immediately; and

· Accept liability for the full booking cost in the event of a no show or breach of these Terms.